Account suspended with my money in it
They suspended my account and are holding a good chunk of my funds with no clear explanation. Just automated messages about ‘necessary reviews’. Weeks now. This is my money we’re talking about
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Wirex Card reviews
A multi-currency Mastercard from Wirex: 50+ cryptocurrencies, 10 fiat currencies and WXT cashback.
17reviews
+0reviews this month
0complaints this month
29%customers recommend
Experience ratings
User ratings
Average scores across key criteria.
Convenience4.0/10
Support4.2/10
Fees4.1/10
Functionality4.2/10
Reliability4.5/10
Safety4.2/10
Wirex Card reviews
User experiences verified by a moderator.
Reliable for daily spend
Use it for groceries and online shopping, converts my crypto at checkout no drama. Had it two years, no complaints on the actual card side
Custodial and they act like it
They hold everything and make the compliance calls, which means they can freeze you whenever. Saw too many frozen account stories and then it happened to me. Never again
Frozen for over two years
Deposited crypto, account got restricted, and I’ve been unable to access or withdraw for more than two years. Contacted support countless times, no real resolution. Unacceptable
ATM limits are stingy
The fee free ATM allowance is tiny and daily transaction limits can be restrictive if you actually want to use this as a main card. Ends up feeling limited
£1500 stuck and no answers
Wirex has my money suspended and I genuinely don’t know what’s happening. Every message is a copy paste. How is this allowed for a financial service
Good for travel spending
The FX handling across multiple currencies is convenient and I like being able to hold both crypto and fiat in one place. For a frequent traveler it works well
Solid multi currency card
Keep euro pounds and some crypto all in one app and the card just pulls from whatever. Handy setup. WXT rewards are a nice extra if you’re into their token
Migration to wirexone was a disaster
The forced upgrade to wirexone crashed on my first attempt and took dozens of retries plus multiple support tickets to sort out. Absolute mess. Long time user and this migration nearly made me quit
Fees keep failing
Every time I try to move funds it says ‘fee failed’ and I can’t complete the transaction. I need my money and this bug is just blocking everything. Support unhelpful
Best features locked behind paid plans
All the actually good benefits need a paid subscription plus large WXT lockups. The free experience is pretty bare. Feels like a constant upsell
Inactivity fees caught me off guard
Didn’t use it for a bit and got hit with fees I didn’t know about. Read the fine print people. Left a bad taste
Been using it for years no issues
Long time Wirex user, the multi currency support is genuinely useful when I travel across Europe. Cashback in WXT is decent if you lock some up. Does what I need
Hidden conversion spreads
The FX looks free but the spreads and markups on conversion are where they get you. Not transparent at all. Did the math and it’s more expensive than it looks
Support takes forever
Slow resolutions are the norm here. Simple issues drag on for weeks. If you never have a problem it’s fine but the moment you do you’re in for a rough time
Cashback is real if you commit
Locked up WXT for the higher tier and the crypto cashback actually shows up. Not life changing but consistent. App is fine once you get used to it
Deposit never credited
Made a USDT deposit and it never showed up in my balance. Opened a ticket, got a number, and now I’m just waiting with no updates. Really stressful when it’s a real amount
About the product
Wirex Card overview
Wirex Card is the crypto card of a well-known digital wallet provider, available as a virtual or physical Mastercard. It stands out for the sheer number of crypto and fiat currencies it supports and is tuned for use in specific EEA countries.
Key terms
- Card type: Debit Mastercard (virtual and physical)
- Supported currencies: BTC, ETH, LTC, XRP, XLM, WXT, DAI; 50+ crypto assets; fiat: USD, EUR, GBP
- Where it works: EEA countries, United Kingdom, Australia
- Fees: depend on the jurisdiction and card tier; full fee list on the issuer’s website
- Cashback: up to 8% in WXT; depends on the pricing plan
Key features
The card draws on your Wirex balance: at checkout the system converts the selected asset into the transaction currency, and you decide which asset is debited. Wirex also sells paid plans that change cashback rates and limits, and the ecosystem adds asset swaps and other financial tools alongside the card.
How to get the card
- Install the Wirex app and create an account.
- Complete identity verification (KYC) with an ID document.
- Issue the card in the app and top up its balance.
Frequently asked questions
It is a debit Mastercard (virtual and physical) linked to your balance in the service. At checkout the crypto is converted into fiat and the transaction is routed through the Mastercard network, so the card works anywhere that payment system is accepted.
The stated coverage is EEA countries, United Kingdom, Australia. The exact country list and local restrictions are set by the issuer, so check the terms for your country of residence before applying.
Yes, in most cases you need to register and pass KYC with an ID document. Some issuers also ask you to confirm a residential address in a supported region.
The baseline terms are: depend on the jurisdiction and card tier; full fee list on the issuer's website. On top of that, factor in the conversion rate, ATM fees and any charges from the payment partner — the issuer always publishes the current pricing.
In most cases yes: the card can be added to a mobile wallet for contactless payments. Availability depends on your country and the payment partner's rules.